Privacy Policy
1. Introduction
Hobbyco Imports (“Hobbyco Imports”, “we”, “us” or “our”) is committed to protecting the privacy and personal information of our business customers, retail partners, suppliers, manufacturers, distributors and website visitors.
This Privacy Policy explains how we collect, use, disclose, store and protect personal information in connection with our wholesale import, distribution and business operations.
We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where applicable.
2. Information We Collect
In conducting our wholesale and import business, we may collect the following types of information:
- Business contact information
- Names and job titles of business owners, employees and representatives.
- Business email addresses and telephone numbers.
- Business addresses, delivery addresses and postal addresses.
- Company names, trading names and relevant business details.
- Trade account applications and account details.
When you visit our website, we may collect technical information such as your IP address, browser type, device information, website usage data and information collected through cookies or similar technologies.
We generally collect business information rather than personal information about individuals in their private capacity. However, information relating to identifiable business contacts may constitute personal information under applicable law.
3. How We Collect Information
Directly from you when you contact us, apply for a wholesale account or place an order.
During communications by email, telephone, meetings or business messaging platforms.
From suppliers, manufacturers, freight forwarders, customs brokers and other business partners.
Through our website and related digital services.
From publicly available business sources or other third parties where permitted by law.
Where reasonably practicable, we collect personal information directly from the individual concerned.
4. How We Use Information
We may use personal information for legitimate business and operational purposes, including:
- Establishing and managing wholesale customer and supplier relationships.
- Assessing and administering trade account applications.
- Preparing quotations, processing purchase orders and fulfilling orders.
- Managing invoices, payments, credit arrangements and account balances.
- Coordinating imports, international freight, customs clearance, warehousing and domestic deliveries.
- Communicating about products, pricing, stock availability, order status and delivery schedules.
- Managing product enquiries, warranty matters, returns and complaints.
- Maintaining commercial records and meeting accounting, tax and other legal obligations.
- Managing business operations, internal reporting and service improvements.
- Protecting our business against fraud, unauthorised transactions and other unlawful activities.
- Sending relevant business updates, product information and wholesale offers where permitted by law.
- We will handle personal information in accordance with applicable legal requirements and use it only for appropriate purposes.
5. Disclosure to Third Parties
To operate our wholesale import business, we may disclose relevant information to third parties where reasonably necessary, including:
- Overseas manufacturers, suppliers and product distributors.
- Freight forwarders, shipping companies, couriers and logistics providers.
- Customs brokers and other parties involved in import clearance.
- Warehousing, fulfilment and transport providers.
- Banks, payment processors and credit service providers.
- Accountants, auditors, insurers and professional advisers.
- Website hosting, IT support and business software providers.
- Government agencies, customs authorities, regulators and law enforcement bodies where required or authorised by law.
- Other parties where disclosure is authorised by you or permitted by applicable law.
- We take reasonable steps to ensure that personal information disclosed to service providers is handled appropriately.
We do not sell personal information to third parties for their own independent marketing purposes.
6. Overseas Disclosure
As a wholesale import business, we may disclose relevant personal information to overseas manufacturers, suppliers, shipping agents, freight forwarders and service providers located outside Australia.
The countries involved will depend on our suppliers, manufacturing arrangements, shipping routes and service providers.
Where required, we will take reasonable steps to comply with applicable Australian privacy requirements concerning overseas disclosures.
Before publishing this policy, Hobbyco Imports should identify the countries in which its relevant overseas recipients operate, where reasonably practicable, and include that information on its website.
7. Direct Marketing and Business Communications
We may contact business customers and partners regarding:
- New products and product ranges.
- Wholesale pricing and availability.
- Product launches and business updates.
- Promotions, catalogues and trade offers.
- Changes to ordering procedures or supply arrangements.
- We will comply with applicable privacy and electronic marketing laws, including consent and unsubscribe requirements where applicable.
- You may opt out of marketing communications at any time by following the unsubscribe instructions provided or contacting us directly.
Opting out of marketing will not prevent us from sending essential communications concerning existing orders, accounts, transactions or contractual obligations.
8. Website Cookies and Analytics
Our website may use cookies and similar technologies to support website functionality, analyse traffic and improve the user experience.
These technologies may collect technical information about website visits and interactions.
You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
Where required by law, we will obtain consent for the use of cookies or similar technologies.
9. Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Security measures may include access restrictions, password protection, secure electronic systems and appropriate procedures for managing business records.
Personal information may be stored electronically or in physical documents, including commercial correspondence, invoices, account records and import documentation.
No method of electronic storage or transmission is completely secure. We cannot guarantee absolute security but will take reasonable steps to protect the information we hold.
Where a data breach triggers applicable notification requirements, we will respond in accordance with the relevant laws.
10. Retention of Information
We retain personal information for as long as reasonably necessary to manage our business relationships, fulfil contractual obligations, maintain financial and commercial records, resolve disputes and comply with legal requirements.
Some records, including accounting, tax, customs and import documentation, may need to be retained for legally prescribed periods.
When information is no longer required, we will take reasonable steps to securely destroy or de-identify it, subject to applicable record-keeping obligations.
11. Access and Correction
Subject to applicable law, individuals may request access to personal information we hold about them and request corrections where that information is inaccurate, incomplete, out of date or misleading.
Requests may be submitted using the contact details in Section 14.
We may need to verify your identity before processing a request. Access may be refused in certain circumstances permitted by law.
12. Third-Party Websites
Our website may contain links to third-party websites, platforms or services.
These third parties have their own privacy practices and policies. Hobbyco Imports is not responsible for the privacy practices of external websites, and we encourage visitors to review those policies before providing personal information.
13. Privacy Complaints
If you believe we have mishandled your personal information, you may contact us using the details below.
Please provide sufficient information about your concern so that we can investigate it and respond appropriately.
If you are dissatisfied with our response, you may be able to complain to the Office of the Australian Information Commissioner (OAIC), where the matter falls within its jurisdiction.
Website: https://www.oaic.gov.au/
14. Contact Details
For privacy enquiries, access requests, corrections or complaints, please contact:
Hobbyco Imports
email: himpsales@hobbyco.com.au
Telephone: (02) 8332 1472
Business address: Suite 6, 2-4 Giffnock Ave, Macquarie Park NSW 2113
Please include “Privacy Enquiry” in the subject line of your correspondence.
15. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, suppliers, technology or legal obligations.
The current version will be published on our website with an updated revision date.
16. Applicable Law
This Privacy Policy is intended to operate in accordance with applicable Australian laws, including the Privacy Act 1988 (Cth) where applicable.
Nothing in this policy limits any rights or protections that cannot lawfully be excluded or restricted.
Effective date: 12 October 2026
Last updated: 12 October 2026